"Applying SERVQUAL Model to Measure Online Customer Satisfaction in Package Delivery Services" ,
Lead/Principal Author: Nusrat Hafiz
Co-author: Dr. A. S. A. Ferdus Alam
Name of Publisher: Studia Universitatis Babes-Bolyai Negotia
Volume and Issue: vol. 61, issue 4
Year: 2016
Field of Research: Online Consumer Behavior
Department: BRAC Business School
Type: Article Published in Refereed Journals